Q: If I place my order today, when will my order be shipped?
A: Most orders ship within 1-2 business days. Personalized stationery orders generally ship within 2-3 business days – although some ship within 3-7 days. (Please check the particular product page for more details). We try to keep the items we sell in stock at all times. However, if an item is out of stock, we will contact you immediately by email and offer you the option to either cancel your order or wait until your item comes in. We are generally able to receive most backordered items within 7-10 days.
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Q: What methods of payment are accepted?
A: We accept all major credit cards - Visa, MasterCard, American Express, and Discover. We also accept Checks and Money Orders. However, when paying by check, please allow an extra 7-10 days for processing. Once your check clears our account, we will promptly ship your order. When paying by Money Order – your order will ship once we receive your payment.
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Q: Is it secure to order from this site?
A: Yes. We have taken extra steps to ensure that your personal information is safe. Our shopping cart processes all sensitive information by using SSL 128-bit encryption. In addition, our site is scanned and tested daily using ScanAlert™ HackerSafe™ technology for third-party security certification and to ensure that our site and your information are protected from hackers.
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Q: Do you ship to international addresses?
A: At this time, we do not accept international orders. However, please check back soon – we hope to update our site in the near future to begin processing some International orders.
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Q: Do you sell or trade any of my information?
A: Absolutely not. We do not sell, trade, or share any of your information with outside parties (except in the case of fulfilling an order). In this case, your billing and credit card information will never be shared with anyone. Click here to review our Privacy Policy.
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Q: Do you charge sales tax on orders?
A: Sales tax is only charged to Florida customers at a rate of 6% throughout most of the state (except residents of Orange County – a 6.5% sales tax rate applies = 6% Florida tax rate + the Orange County 1/2% Discretionary Sales Tax rate).
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Q: Why did I not receive an order confirmation e-mail?
A: An incorrect email address may have been entered. Please contact
us at customerservice@scribetime.com. We will contact you with your
order status.
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Q: How do I cancel an order?
A: If you would like to cancel or change your order, please notify us
by email as soon as possible. We cannot cancel or change an order once
it has entered the shipping process.
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Q: What are your shipping charges?
A: Shipping is free within the Continental U.S. only for orders of $99 or more. For more detailed information on shipping costs and delivery times, please click here.
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Q: How can I check the status of my order?
A: If you created an account with us, you can check the status of
your order by clicking on “My Account” located in the upper right corner
of our site.
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Q: Can I track my order?
A: If a tracking number is assigned to your order, you can track your order
by logging into your account (under "My Account" in the upper right
corner of our site) and clicking Order Status. Tracking via the U.S. Postal Service will allow you to see when an order has left our office and when
it was delivered to your address.
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Q: What is your return policy?
A: Please see our Return Policy page by clicking here.
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Q: I forgot my account password. How do I retrieve it?
A: If you have forgotten your password, you can retrieve it by clicking
on the Forgot Password link on the Order Status page or during the
checkout process while placing a new order.
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Q: How do I contact you?
A: You may reach us at customerservice@scribetime.com For more
detailed contact info, please see our Contact Us page.
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